We are seeking a Marketing Coordinator experienced in creative agency processes. You will be the lynchpin across multiple departments and disciplines, to bring together the right talents, resources, financials. You will be responsible for the day to day project management of client account(s) by partnering with programme management to deliver operational/financial discipline, delivery excellence, speed to market, resource optimisation, and profitability management to the business. You are the client’s go to person for all project deliverables.

The Marketing Coordinator will report to the Account Manager and work with a team of account handlers, programme managers, strategists, creatives and other departments.

Responsibilities:

  • Serve as the primary point of contact for clients on projects, maintaining regular communication, providing project updates, and addressing any concerns or inquiries promptly. Direct escalations to leads where needed. Invite practice department leads where required.
  • Communicate clearly and effectively to Clients to ensure nothing is lost in translation and to ensure accuracy of briefs through to delivery.
  • Maintain accurate project documentation, including meeting notes, action items, and project status reports, to keep clients informed of project progress and next steps.
  • Maintain financial accuracy through project software to ensure revenue and profitability reports are precise.
  • Responsible for tracking sales + revenue and keeping HubSpot, sales + revenue recognition trackers up to date (daily) on projects where you are the client day to day and/or project lead
  • Collaborate with team members to ensure work is scheduled and that resources are prioritised accordingly.
  • Coordinate writing of strategic briefs. Ensure account strategic lead (strategy team or head of practice) inputs into the relevant areas of the brief and reviews final brief before sharing with client / internal teams.
  • Follow the agency workflow processes using available software tools.
  • Scope and provide budget estimates for projects, ensuring all pertinent information is obtained from the relevant resource within agreed timeframes. This includes any external purchases (such as print, video production, translations etc.).
  • Produce and maintain schedules/timing plans
  • Ensure projects they are delivered on time and on budget.
  • Manage changes to project scope, schedule, and unforeseen costs at any stage of projects.
  • Manage projects from start to finish, applying attention to detail.
  • Ensure 3rd party vendors or freelancers’ delivery of projects on brief, on time, to budget, maintaining the highest possible quality.

Requirements:

  • Graduate with at least 1+ year’s work experience.
  • Good understanding of project and client management.
  • Confident in liaising directly with clients, collaborating with other departments to deliver projects on time and on budget.
  • Great time management and self-motivation skills.
  • Communicating effectively with all departments.
  • Ability to resource manage regional creative teams whilst working with global offices to maximise creative utilisation across all regions.
  • To work autonomously, and as part of a team.

Good to have:

  • 1+ years’ experience working within a fast-paced digital agency environment.
  • Experience in delivering through-the-line campaigns that consist of marketing deliverables such as eBooks, infographics, emails, websites, videos etc.
  • Experience in scoping, budgeting, timelines and SOWs.
  • Experience project managing in a B2B technology environment whether agency or client side a huge plus.
  • Experience in using project management tools or methodologies such as Waterfall, Kanban, Scrum would be an advantage.

What you may be like:

  • Process driven
  • Consultative by nature
  • Excellent prioritiser
  • Confident in standing your ground
  • Easy collaborator but equally happy forging a path
  • An organiser
  • Used to spinning many plates in the air
  • Natural problem solver
  • Able to spot risk and deal with it
  • Passion for professional development and learning
  • Don’t take yourself too seriously
  • Always up for a laugh and to look on the bright side
  • Someone keen to get in stuck in at work, but also to join in with a fantastic group of exceptional and fun people (our agency oozes this)


This an exciting role as you will be integral in delivering marketing campaigns of the highest standard and have the opportunity to be a pivotal part of the Client Services team.

This job description provides a general overview and may be subject to modifications or additions based on the specific requirements and needs.

What we offer

  • Company pension
  • Flexible blended working policy with 2 days per week in our London office – work the way that best suits you
  • 23 days paid leave with annual increases after a period of service. 3 days to be taken over Christmas/New Year and a day off on your birthday
  • Cycle to work scheme
  • Refer a friend scheme
  • Access to MOI’s M | University training platform to help you grow
  • Employee rewards and recognition programme
  • Wellness days throughout the year

About MOI

MOI is the world’s leading global multi-specialist B2B agency, with offices in London, New York, Seattle, Dubai, Singapore, Munich, and Sydney.

As Best Agency of the Year (B2B Marketing Awards 2022) and Best Company to Work For (Best Companies), we’re committed to redefining the business of creativity as the catalyst for B2B growth. Why? Because we believe B2B experiences can be so much better.

We embrace different and deliver on our vision through our proprietary approach to strategy-informed creative thinking. Our Turning Heads™ methodology combines the best of strategic consulting, creative thinking, media, technology, and sales expertise. This enables us to develop intelligent, head-turning solutions which creates change and empowers our clients to differentiate, transform, and grow.

Some of the world's largest tech organisations trust us to turn the heads that count, including Adobe, Ciena, Dropbox, Facebook, AWS, Google Cloud, Oracle, ServiceNow and Proofpoint.

Equal Opportunities

We are committed to creating a workplace that values equality, diversity, and inclusion. We believe that a diverse and inclusive workforce not only fosters innovation but also ensures that every individual's unique perspective is celebrated and respected. We are an equal opportunities employer and are dedicated to providing a work environment that embraces all backgrounds, experiences, and perspectives. At MOI, all qualified applicants will be considered for employment without regard to age, disability, ethnicity, sexual orientation or any other protected basis under appropriate law. we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please let us know in your application if you require an accommodation during the interview process.