Job Overview: As the regional HR & Operations Manager in APAC, you will play a pivotal role in ensuring the smooth and efficient operation of the regional organisation. This multifaceted position encompasses various functions, including HR, operations, administration, office management, financial and clerical duties, to support our southeast Asia workforce. You will report into the APAC General Manager and be responsible for creating and maintaining an environment that allows our team to thrive while ensuring all administrative processes run seamlessly.

Key Responsibilities:

1. Human Resources:

  • Develop and implement HR policies and procedures to align with the company's goals and legal requirements.
  • Act as a trusted advisor to employees and management, addressing HR concerns and enquiries with confidentiality and professionalism, and fostering a positive workplace culture.
  • Manage employee relations, conflict resolution and disciplinary actions when necessary.
  • Managing the backend setup and functionality of the HR system with the support of IT, and maintaining accurate employee records.
  • Oversee employee benefits administration and ensure compliance with HR policies.
  • Managing staff visas and work passes, group medical insurance, pension plans etc
  • Maintaining knowledge of regional regulations, liaising with MOM and government bodies, updating portals and company information when necessary.
  • Assist in organising and facilitating of staff onboarding and offboarding, along with required compliance documentation and training.
  • Working on contracts and working policies associated with employee law.
  • Driving talent management initiatives; supporting line managers with their recruitment needs, Job descriptions, headhunting candidates, screening interviews, liaising with recruiters etc as required.
  • Maintaining a stream of potential interns for departments that need them. Managing portals and documentation required.
  • Drive performance management and staff appraisals, employee development and succession planning.

2. Operations and Administration:

  • Manage day-to-day administrative tasks and ensure the offices operate efficiently – working with other regions to establish smooth global operational workflows.
  • Supervise administrative and clerical staff, providing guidance and support.
  • Coordinate office maintenance, ordering supplies, and equipment + welfare (birthdays, hampers etc) procurement and assist in organising internal company events.
  • Develop and maintain efficient workflows and processes to improve organisational efficiency.
  • Timesheet tracking, reminders and coordination of sending HR letters/contracts where required.
  • Operational meetings note taking and task management to ensure timely follow-up from all parties involved.
  • Maintenance and updating of company policies and insurance where required.
  • Arranging staff travel and managing approval processes around business travel
  • Maintenance of mobile contracts, storage unit
  • Assist in review and dispatch of vendor related contracts, NDAs etc.
  • Assist Client Servicing with onboarding documentation and managing client portals.

3. Financial/Payroll

  • Update and maintenance of regional Overheads Budget & Forecast numbers for purpose of reporting to global management.
  • Support the regional finance manager in APAC with expenses, payroll system, healthcare and other related employee requirements.
  • Manage review/approval process around Staff and Company Credit Card expenses
  • Tracking/management of Software subscriptions and other overheads related procurement costs / invoices within office systems.
  • Tracking overhead expenses with the General Manager to look at ways to keep these to a minimum.

4. Managerial

  • Lead and supervise your line report(s), providing guidance, support, and mentorship to ensure their professional growth and effective performance.
  • Oversee the allocation of administrative resources, including staff assignments, workload management, and task delegation, to meet organisational objectives.
  • Collaborate with department heads and senior management to align administrative functions with overall company goals and objectives.
  • Lead and participate in cross-functional projects, working closely with various departments to drive organisational initiatives and improvements.
  • Handle complex administrative issues and challenges, providing timely solutions and demonstrating strong problem-solving skills.
  • Continuously assess and implement innovative administrative technologies and tools to enhance productivity and efficiency across the organisation.

Qualifications:

  • Bachelor's degree in Business Administration, Human Resources, or a related field OR
  • Proven experience in HR, operations, administration, or office management, with at least 3 years in a leadership role.
  • Strong understanding of HR policies, labour laws, and regulations in the APAC region.
  • Exceptional organisational and multitasking skills with keen attention to detail.
  • Proficiency in office software (e.g., Microsoft Office Suite) and HR software (e.g., BambooHR).
  • Excellent communication and interpersonal skills.
  • Ability to adapt to a fast-paced, dynamic environment.
  • Strong problem-solving and decision-making abilities.
  • Ability to maintain confidentiality when handling sensitive information.