Event Registration Manager (Contract)

Contract Role: December 2024 - March 2025

The Event Registration Manager will be responsible for managing the registration element of the event, this includes managing suppliers, creating workflow documents, event registration staffing plans, as well as ensuring that the event registration supplier’s onsite requirements are fulfilled. Collaboration with internal teams, external partners, and suppliers will be essential to the success of this role.

Reporting To: Operations Manager

Key Responsibilities

Registration Management:

• Follow the registration briefing guidelines specified for the event, aligning with overall series goals and attendee experience.
• Create an onsite registration proposal, including registration layout, and walkthrough document outlining attendee arrival & traffic management plan
• Work with the Branding Executive on the Registration signage plan
• Develop a resourcing plan for event staff defining a clear roles & responsibilities matrix
• Create a schedule for Scanners for all content sessions
• Provide regular progress updates on the registration plan

Supplier Liaison & Management:

• Onboarding suppliers for IT networking and event staffing
• Coordinate with registration system supplier and manage timelines, for event setup, ensuring quality and timely delivery.
• Source and coordinate the registration infrastructure (registration backdrop, desks & signage)
• Create a schedule for event staff (registration check-in hosts, ushers, and scanners)
• Source staff uniforms and manage distribution
• Create an event staff briefing and training pack

Onsite Management:

• Act as main point of contact for all registration related suppliers during event build-up
• On live days, work with the registration company to ensure an efficient check-in experience for attendees
• Resolve any on-site issues or challenges swiftly and effectively, ensuring minimal disruption to the event.
• Ensure cost-effective execution by managing suppliers efficiently and mitigating unexpected costs. Identify and drive cost-saving initiatives without compromising the attendee experience or event quality.
• Share post-event feedback on registration and suppliers

Budget & Financial Management:

• Ensure cost-effective execution by managing suppliers efficiently and mitigating unexpected costs. Identify and drive cost-saving initiatives without compromising the attendee experience or event quality.
  

Post-Event Analysis & Reporting:

• Share post-event feedback on registration and suppliers

Requirements:

Experience:

• 5+ years of experience in event registration management, or a related role.
• Knowledge of CRM and various event registration platforms strongly preferred.
• Exceptional written and verbal communication skills.
• Excellent organisational skills and high attention to detail.
• Strong project management skills with the ability to handle multiple tasks and meet deadlines.

Skills:

• Outstanding interpersonal and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Strong problem-solving abilities and attention to detail with the ability to remain calm under pressure.

Additional Requirements:

• Flexibility to work long hours, including weekends and holidays, depending on the schedule and during peak event periods.
• Ability to work in a fast-paced environment with multiple deadlines.
• Ability to manage high-pressure environments and ensure the smooth running of events in diverse and sometimes unpredictable circumstances.
• Ability to work independently and with teams across different countries and time zones.

This job description serves as a general overview of the role and its responsibilities and expectations my vary from time to time.

About MOI

MOI is the world’s leading global multi-specialist B2B agency, with offices in London, New York, Seattle, Dubai, Singapore, Munich, and Sydney.

As Best Agency of the Year (B2B Marketing Awards 2022) and Best Company to Work For (Best Companies), we’re committed to redefining the business of creativity as the catalyst for B2B growth. Why? Because we believe B2B experiences can be so much better.

We embrace different and deliver on our vision through our proprietary approach to strategy-informed creative thinking. Our Turning Heads™ methodology combines the best of strategic consulting, creative thinking, media, technology, and sales expertise. This enables us to develop intelligent, head-turning solutions which creates change and empowers our clients to differentiate, transform, and grow.

Some of the world's largest tech organisations trust us to turn the heads that count, including Adobe, Ciena, Dropbox, Facebook, AWS, Google Cloud, Oracle, ServiceNow and Proofpoint.

Equal Opportunities

We are committed to creating a workplace that values equality, diversity, and inclusion. We believe that a diverse and inclusive workforce not only fosters innovation but also ensures that every individual's unique perspective is celebrated and respected. We are an equal opportunities employer and are dedicated to providing a work environment that embraces all backgrounds, experiences, and perspectives. At MOI, all qualified applicants will be considered for employment without regard to age, disability, ethnicity, sexual orientation or any other protected basis under appropriate law. we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please let us know in your application if you require an accommodation during the interview process.